Informativa sui rimborsi

Damaged, Defective, Incorrect or Missing Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact Le Zampe as soon as possible after delivery.

To process your request, we may require:

  • Clear photos of the product and its packaging.
  • A video showing the problem if photographs are insufficient.
  • Your order number.
  • A description of the issue.
  • Any other information or evidence reasonably required to verify the claim.

Depending on the circumstances, Le Zampe may provide a refund, replacement/reshipment, partial refund, or other appropriate resolution.

For example:

  • Seriously damaged product: refund or replacement may be provided.
  • Partially damaged product: a partial refund or replacement may be offered.
  • Incorrect product: refund or replacement may be provided.
  • Missing product or accessory: the missing item may be resent or, where appropriate, a partial refund may be provided.
  • Missing parts that affect the product's function: a replacement may be provided.
  • Minor cosmetic imperfections that do not affect the product's functionality may not qualify for a full refund.

Returns

Please do not send any product back without first contacting Le Zampe and receiving return instructions.

Where a return is required, we will provide the appropriate return address and instructions.

For products returned because of a confirmed product issue, the return procedure will be handled according to the circumstances of the case.

For change-of-mind returns, the applicable legal withdrawal rights and conditions will apply. European Union

Situations generally not covered by our product-issue policy

The following may not qualify as a product defect or supplier error:

  • The customer simply does not like the product.
  • The customer ordered the wrong size, color, or item.
  • The customer entered an incorrect shipping address.
  • The product was described accurately but the customer expected something different.
  • Minor characteristics that do not affect normal use.
  • Issues caused by the customer's misuse or improper handling.
  • Certain customs or delivery problems caused by the recipient.